Returns & Refunds

 

Chase Collectables will always endeavor to assist with any refund request and comply with Australian Competition and Consumer Commission (ACCC) law. To obtain a refund due to a change of mind, the item(s) must be in sealed, resalable condition. Contact must be made within 7 days of the purchase date and return shipping is to be arranged at the buyer’s expense. Chase Collectables does not accept returns for products where the seal has been broken. For damaged items please refer to the “Damaged Goods” section outlined in the “Shipping Policy” tab.

 

If you wish to cancel an order please contact Chase Collectables as soon as possible via email. Any order that has yet to be sent can be cancelled and refunded immediately. If the order has been dispatched, please allow for at least 5-10 business days for the item to be returned to sender. If the order has been dispatched and is unable to be re-directed back to the sender by Australia Post, a return postage fee will be required to be paid by the buyer. Chase Collectables can assist with the creation of a return label, the costing will be subject to Australia Post’s weight & measurement guidelines. The return shipping label will only be provided once payment has been received. Alternatively, the buyer can arrange for their own return shipping method. Once returned the refund can then actioned accordingly.